New customer support

03/04/2019

We're pleased to inform that we've implemented a professional system to support our clients: JIRA Service Desk.

We've decided to implement this modern technical support system to provide the best possible support for our clients.

The advantages of the new system include:

  • Simple and modern system of applications,
  • Division into thematic sections,
  • Relationship with documentation and knowledge base,
  • Support for attachments, photos,
  • Tracking the status of an issue,
  • Comments to applications,
  • The possibility of re-opening an application,
  • Evaluation of support,
  • Mobile version.

To use the new support service, log in to www.soteshop.com and define the persons (e-mail) to be licensed to access the service. Two users can be assigned to each license.

Instructions:

We encourage you to use => SOTESHOP 7 new service system