SOTE Online Store Regulations. English Version. 1. General Provisions 1.1. The SOTE Online Store (hereinafter referred to as the "Store") is operated by SOTE sp. z o.o. with its registered office in Warsaw, ul. Nowogrodzka 11/15, 00-511 Warsaw, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000717093, NIP: 526-30-02-845, REGON: 365045862 (hereinafter referred to as the "Seller"). 1.2. The Store sells products via the Internet. 1.3. The Regulations define the rules of using the Store, the rights and obligations of the Seller and the Customer, as well as the rules of concluding and performing sales agreements via the Store. 1.4. The Regulations are available at the Store's website. 2. Definitions 2.1. The terms used in the Regulations mean: a) Customer - a natural person, a legal person or an organizational unit without legal personality, which is the consumer within the meaning of the Civil Code, or a business entity, which is the entrepreneur within the meaning of the Civil Code, using the Store's services; b) Consumer - a natural person performing a legal act not directly related to its business or professional activity; c) Entrepreneur - a natural person, a legal person or an organizational unit without legal personality, which performs a legal act directly related to its business or professional activity; d) Sales Agreement - an agreement for the sale of Products concluded between the Seller and the Customer via the Store; e) Products - movable items offered by the Seller via the Store; f) Regulations - these Regulations of the Store. 3. Technical Requirements 3.1. In order to use the Store, the Customer should have a device with access to the Internet and a web browser with enabled cookies. 4. Conclusion of the Sales Agreement 4.1. The Sales Agreement is concluded via the Store's website. 4.2. In order to conclude the Sales Agreement, the Customer should take the following steps: a) select the Product; b) add the Product to the basket; c) provide the data necessary to conclude the Sales Agreement; d) accept the Regulations; e) make the payment. 4.3. The Sales Agreement is concluded when the Seller receives the payment from the Customer. 4.4. The Seller sends the confirmation of the Sales Agreement conclusion to the Customer's e-mail address. 5. Prices and Payments 5.1. The prices of the Products are given in Polish zlotys and include all taxes and fees. 5.2. The Customer can make the payment via the payment methods available in the Store. 6. Delivery 6.1. The Seller delivers the Products to the address indicated by the Customer. 6.2. The delivery time depends on the type of the Product and the delivery method chosen by the Customer. 7. Complaints 7.1. The Customer has the right to file a complaint regarding the Product. 7.2. The complaint should be sent to the Seller's address or e-mail address. 7.3. The Seller will consider the complaint within 14 days from the date of its receipt. 8. Final Provisions 8.1. The Regulations enter into force on the day of its publication on the Store's website. 8.2. The Seller reserves the right to change the Regulations. The changes enter into force on the day of their publication on the Store's website. 8.3. The Seller is not responsible for any disruptions in the Store's operation caused by force majeure or the Customer's actions.

Online Store Regulations

17/12/2020

A secure store is not only a good program and secure data storage, but also a good terms and conditions and privacy policy of the store. Additionally, we have prepared ready-made packages with terms and conditions and privacy policy tailored to our software and compliant with current law. Well-written terms and conditions and privacy policy allow for safe business operations, but also clearly present the purchase rules to the store's customers.

VAT changes from July 1, 2021. Store update.

23/08/2021

We have released an update regarding the calculation of VAT for transactions within the European Union. This is related to the legal changes that came into effect on July 1, 2021. The update enables the calculation of VAT in international transactions in accordance with the new regulations. The main change is that customers from the EU make purchases with the VAT rate applicable in their country. Previously, the VAT rate was calculated according to the seller's country.

VAT Brexit - Brexit with Value Added Tax (VAT) implications.

23/03/2021

We have made changes to the store software resulting from Brexit. This is an important change for all stores where orders with delivery to the UK are possible. As the UK is no longer part of the European Union, it is no longer possible to sell goods with 23% VAT or EU VAT to it.

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Online Store Regulations

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