Product Returns and Complaints. Automation of the Service Process.


Returns handling - new feature in SOTESHOP 8. It includes automation and simplification of the returns and complaints handling process, both for customers and sellers. Updates are available as standard for all versions of SOTESHOP 8. We encourage you to update and use the new store features.

Returns and Complaints

Description of the most important features of the returns module:

  • Organization of the return and complaint process for sold products
  • Returns and complaints statuses.
  • Calculation of return amounts.
  • Generation of a PDF file containing information about the return or complaint.
  • Possibility to exclude products from returns.
  • Limiting the time for returning products.
  • Editing the content of messages accompanying the return and complaint process.

Find out how to configure returns in SOTESHOP 8: Returns and Complaints of Products

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