New version of SOTE AI PRO: AI Assistant answers questions about the entire store offer.

The new version of SOTE AI PRO allows you to launch Chat AI, which not only answers questions about the currently viewed product but also includes data from the entire store's offer in its responses. This is a major change that allows the AI Assistant to assist customers more effectively during shopping. Discover the new Chat AI features.

New Chat AI Features

Below is a list of new Chat AI features available in SOTE AI PRO.

• The AI Assistant can answer questions about other products.
  • Greater knowledge about the offer.
  • No conversation limit to the currently viewed product.
  • You can ask about other products in the store.
  • Comparison of the current product with another from the offer.
  • Automatic product recommendations based on the conversation.
• Encouragement to use search (e.g., AI Search) if the AI Assistant cannot find suitable products.
• Increased product search limit during a single conversation from 3 to 5.
• No store update required.

Conversation features that include the entire store offer and AI search are available in SOTE AI PRO. If you are using SOTE AI Standard, you can upgrade to SOTE AI PRO by paying only the price difference, reduced by the unused service time.

What Questions Does Chat AI Answer?

Chat AI answers questions about products, their features, prices, discounts, and other elements of the store offer. It helps customers compare products, find what they are looking for, and obtain information about orders, payments, and delivery. Everything works automatically without the need to contact store support.

Within the SOTE AI PRO service, Chat AI answers the following types of questions:

• Before the update
  • About the features and functions of the current product (based on data entered in the store).
  • Related to general knowledge about the product, its category, and related topics (general knowledge).
  • About price and discounts (if defined).
  • About the order process — you can add your own information for Chat AI, e.g., about orders, payments, etc.
• New (after the update)
  • Inquiries about other products — automatic AI search.
  • Comparisons of the current product with other products.
  • Questions about the features of selected products from the offer.
  • Other questions utilizing data from the entire store offer.

SOTE AI PRO Update

All stores using SOTE AI PRO already have the new version of Chat AI active. No store update is required. Just go to your store and use the new features — exactly as your customers do.

Summary

The AI Assistant is a major enhancement for the store. It reduces customer service costs, provides instant help at any time, and significantly impacts order conversion. It increases customer engagement, prolongs time spent on the site, and helps customers make purchase decisions faster. It makes it easier to find necessary information, suggests other products, and answers questions about ordering, payments, and delivery.

Related Pages

• About SOTE AI
• SOTE AI Documentation
• Additional SOTE AI Credits