In May 2010 we launched a support request evaluation system. The system allowed customers to evaluate our work during the period of the last 8 months. During that period we responded to several thousand support requests related to software operation, new features, graphics modifications, patches or development works.
We try to provide our customers with top-quality support services and we are glad to know that for the analyzed period as many as 93% of support request responses were graded positively.
The presented summary includes evaluated requests only. The chart presented below shows the evaluated requests as compared to total requests.
The evaluation included not only the response quality, but also delivery time. Although our customer base is huge, waiting times are kept to a minimum. We try to treat each request individually, so that the delivery time is as short as possible.
The average support request delivery time for the last 2 months: